Privacy Policy

Last updated: June 2025

This policy explains how The Polished Mane, operated by SKYLINE ONLINE LTD (Company No. 17196055), collects, uses and protects your personal data when you use our website at thepolishedmane.digital or book a service with us.

Our registered address is 14 Skyline Village, Limeharbour, London E14 9TS. For any data protection question, contact info@thepolishedmane.digital.

1. Data we collect

When you submit a booking or contact form, we collect:

• Your name
• Your email address
• Your phone number, where you choose to provide it
• Details of the suit or garment and the service you require
• Your preferred appointment date and any message you include

We do not collect payment card details through this website.

2. Why we process it

• To manage fitting appointments and service bookings
• To respond to enquiries and consultation requests
• To contact you about an active order or appointment
• To handle any complaint or claim relating to work carried out

3. Legal basis

We process your data to perform a contract (fulfilling your booking) and on the basis of legitimate interests (responding to enquiries and running the studio). Where we rely on consent, you may withdraw it at any time.

4. How long we keep it

• General enquiries where no booking is made: retained for up to 12 months, then deleted.
• Client records for completed work: retained for up to 3 years for accounting and service-history purposes, then securely deleted.

5. Who we share it with

We use Web3Forms to process submissions from our website forms before they reach our inbox; see web3forms.com for their privacy policy. We do not otherwise share, sell or trade your personal data with third parties for marketing purposes.

6. Cookies

This website stores a single preference in your browser to remember that you have dismissed the cookie notice. We do not use analytics, advertising or cross-site tracking cookies.

7. Your rights

Under UK GDPR you have the right to access, rectify, erase or port your personal data, and to object to processing carried out on the basis of legitimate interests. To exercise any of these, email info@thepolishedmane.digital. We respond within 30 days.

8. Complaints

If you believe we have mishandled your data, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We'd welcome the chance to resolve it directly first.

ICO registration reference: [to be confirmed upon registration]

9. Security

Form submissions are transmitted over HTTPS. We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss or disclosure.

10. Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the current version. Continued use of the website after a change constitutes acceptance of the updated policy.